FREQUENTLY ASKED QUESTIONS
Why do I have to pay a DEPOSIT?
The purpose of the deposit is to secure your date + time. If you cancel last minute, I most likely would have been able to book someone else during that period. I do not write anything down in my calendar until the deposit has been paid, making your desired time slot up for grabs. Nothing is booked until the deposit has been paid.
When do I pay the remaining balance?
The remainder of your session & travel fee is due the prior to leaving your shoot. No images will be delivered until the final payment is made. The way my booking system is set up is in two increments: retainer + final payment (day of shoot).
Do I receive all the images from my session?
You only receive all the images from the shoot, if it’s specified in the package. Otherwise, all unedited images from the shoot can be purchased at an additional cost.
How & when will I receive the files?
You will receive the edited images within 7-14 business days of your session or whatever turnaround time is specified in the package. You will receive all of the files via Pixieset gallery, which is an easy + free email service. You then can send them to print, forward to your friends + family, and post online! Download links do expire after a few days, so be sure to download your images asap! Make sure to save + backup your images
How long do you store our images?
All images will be deleted on the day your Pixieset Gallery expires, which is 1 week after you receive the edits.
Can I have the RAW files?